Key Job Purpose

Sysmex is a market leader in the field of clinical laboratory testing and health information technology products and services – supplying laboratories, hospitals and healthcare organizations worldwide.

We are currently seeking out a Field Service Engineer.



Incumbent is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.

  • Planning of corrective and preventive action visits for Sysmex’s Singapore customers.
  • Provide technical support to local (SG) customers as needed to ensure customer needs are met.
  • Adhere to procedures and processes to ensure department’s KPI are met.
  • Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
  • Review and maintain spare parts in own c-location needed to support local operations.
  • Guide and mentor new local engineers.
  • Provide 24hrs standby for local customers on a weekly rotational basis.


  • Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
  • At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
  • Must be PC literate and able to provide technical support for IT products
  • Resourceful with good communication and interpersonal skills including presentation to diverse audiences
  • Excellent analytical and trouble shooting skills
  • Result oriented and creative in problem solving skills
  • Effective team player as well able to work independently
  • Able to perform 24/7 stand by duties
Vulnerability Disclosure Policy


We regret that only shortlisted candidates will be notified.