Sysmex is a market leader in the field of clinical laboratory testing and health information technology products and services – supplying laboratories, hospitals and healthcare organizations worldwide.
We are currently seeking out a Field Service Engineer.
Responsibilities
Incumbent is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.
- Planning of corrective and preventive action visits for Sysmex’s Singapore customers.
- Provide technical support to local (SG) customers as needed to ensure customer needs are met.
- Adhere to procedures and processes to ensure department’s KPI are met.
- Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
- Review and maintain spare parts in own c-location needed to support local operations.
- Guide and mentor new local engineers.
- Provide 24hrs standby for local customers on a weekly rotational basis.
Requirements
- Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
- At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
- Must be PC literate and able to provide technical support for IT products
- Resourceful with good communication and interpersonal skills including presentation to diverse audiences
- Excellent analytical and trouble shooting skills
- Result oriented and creative in problem solving skills
- Effective team player as well able to work independently
- Able to perform 24/7 stand by duties
ALL APPLICATIONS WILL BE TREATED WITH THE STRICTEST CONFIDENTIALITY
We regret that only shortlisted candidates will be notified.