• Work with Business functions’ business process owners (BPOs) to implement in-house business application softwares together with Business Application Management (BAM) team and other BPE Leads.
• Review and implement appropriate change requests for in-house business application softwares.
• Provide post-implementation support to end users of business applications.
• Develop any process enhancements and improvements.
• Managing multiple ongoing projects and its stakeholders related to Process Enhancements.

Part of an implementation team to implement in-house business application software:

• Participate in business blueprints and designs for in-house business applications and ensuring
  • appropriate cross-functions and cross-affiliates reviews of such business blueprints
  • the maximum level of global and region standardization that is possible
  • adherence to corporate governance framework
  • the processes are efficient across business functions and does not impede other functions from carrying out their activities after implementation.
• Liaise with BPOs to ensure the blueprints and designs are appropriate and suitable to address operational needs whilst ensuring such business blueprints adhere to corporate governance framework.
• Work with BPOs to develop and/or change business processes as appropriate to ensure success of business application implementation.

Support integration testing, user acceptance testing, end-user training and go-live support.

 

Review and implement appropriate in-house business application software change requests:

• Review change requests received from users with BAM to ensure that such change requests are appropriate and suitable for operational needs whilst ensuring:
  • the maximum level of global and region standardization that is possible
  • adherence to corporate governance framework
  • the processes are efficient across business functions and doesn’t impede other functions from carrying out their activities after implementation.
• Work with BPOs in reviewing business blueprint deviations and amendment the change requests or business process with requestors, users and
• Develop and/or change business processes as appropriate to ensure success of change requests implementation.

Support integration testing, user acceptance testing, end-user training and go-live support.

 

Provide post-implementation support to super-users:

• Create and implement programs that will provide refresher trainings to end-users in usage of business applications.
• Create and implement programs on-boarding new users by providing the appropriate trainings in usage of the business applications.
• Adequately address “how-to” queries from end-users.
• Adequately support users in handling complex transactions in the business applications.

Escalate to BAM, cases that requires BAM intervention.

 

Review and develop any process enhancements and improvements.

• Regularly review business processes (independent of any in-house business application softwares) with BPOs to improve on:
  • Process efficiency
  • Address corporate governance concerns
  • Address external regulatory concerns

Work with BPOs to develop and/or change business processes as appropriate to ensure success of business processes changes implementation.