• Work with Business functions’ business process owners (BPOs) to implement in-house business application software together with Business Application Management (BAM) team and other BPE Leads.
• Review and implement appropriate change requests for in-house business application software.
• Provide post-implementation support to end users of business applications.
• Develop any process enhancements and improvements.
• Managing multiple ongoing projects and its stakeholders related to Process Enhancements.

Part of an implementation team to implement in-house business application software:

1. Participate in business blueprints and designs for in-house business applications and ensuring –

• appropriate cross-functions and cross-affiliates reviews of such business blueprints
• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and does not impede other functions from carrying out their activities after implementation.

2. Liaise with BPOs to ensure the blueprints and designs are appropriate and suitable to address operational needs whilst ensuring such business blueprints adhere to corporate governance framework.

3. Work with BPOs to develop and/or change business processes as appropriate to ensure success of business application implementation.

4. Support integration testing, user acceptance testing, end-user training and go-live support.

Review and implement appropriate in-house business application software change requests:

1. Review change requests received from users with BAM to ensure that such change requests are appropriate and suitable for operational needs whilst ensuring –

• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and doesn’t impede other functions from carrying out their activities after implementation.

2. Work with BPOs in reviewing business blueprint deviations and amendment the change requests or business process with requestors, users and BAM.

3. Develop and/or change business processes as appropriate to ensure success of change requests implementation.

4. Support integration testing, user acceptance testing, end-user training and go-live support.

Provide post-implementation support to super-users:

1. Create and implement programs that will provide refresher trainings to end-users in usage of business applications.

2. Create and implement programs on-boarding new users by providing the appropriate trainings in usage of the business applications.

3. Adequately address “how-to” queries from end-users.

4. Adequately support users in handling complex transactions in the business applications.

5. Escalate to BAM, cases that requires BAM intervention

Review and develop any process enhancements and improvements.

1. Regularly review business processes (independent of any in-house business application softwares) with BPOs to improve on –

• Process efficiency
• Address corporate governance concerns
• Address external regulatory concerns
• Etc.

2. Work with BPOs to develop and/or change business processes as appropriate to ensure success of business processes changes implementation.

Any other additional related responsibilities and project as required by Superior