Sysmex is a market leader in the field of clinical laboratory testing and health information technology products and services – supplying laboratories, hospitals and healthcare organizations worldwide.
We are currently seeking out a Engineer, Technical Support (Regional)
Responsibilities
- Incumbent is the technical product specialist for specific models of Sysmex products for Asia Pacific (AP) region as well as support Singapore market. He shall function as 2ndlevel support for both AP region and local market and the primary trainer and management for products of his responsibility
- Conducting training within Sysmex office or overseas for affiliates and business partners’ support team
- Preparation / update training materials and necessary guides for products of his responsibility
- 2nd level technical support to the AP region support team and local (Singapore) market
- Guiding and mentoring new engineers.
- Be the key contact person for products between Singapore and Japan office and OEM Vendors on technical matters for his primary products
- Creating actions / ideas for continuous improvement of affiliates and business partners’ support team skill and knowledge
- Travel requirement in Asia Pacific regions: 20% or less
Requirements
- Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
- Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
- Prefer to have experience in handling medical devices including troubleshooting and servicing
- Must be PC literate and able to provide technical support for IT products
- Competence in interactive communication, problem solving and decision making
- Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
- Good and fluent in both written and oral communication skills including presentation skills
- Conduct with professionalism with strong interpersonal skills and customer focused
- Positive working attitude with a sense of urgency and result oriented
- Able to work independently as well as an effective team player
ALL APPLICATIONS WILL BE TREATED WITH THE STRICTEST CONFIDENTIALITY
We regret that only shortlisted candidates will be notified.